Refund policy

Refund & Return Policy

Please read our policy carefully before purchasing.

No Returns Required

We do not accept physical returns. If there is an issue with your order, you do not need to send anything back.

Eligible for a Full Refund or Replacement:

• Item arrived damaged or defective (must report within 30 days of delivery with photo or video proof)

• Wrong item was sent

• Order never arrived within the estimated delivery window

• Order was lost in transit

Not Eligible for a Refund:

• Change of mind or buyer’s remorse

• Damaged packaging where the product itself works fine

• Orders older than 90 days

• Orders that tracking confirms were delivered (unless you provide a non-delivery certificate from your carrier)

How to Request a Refund:

Email us at support@naihome.net within 30 days of delivery with:

• A photo or video clearly showing the issue

• Your order number

We will review your claim and respond within 1–3 business days. If approved, refunds are processed within 5–10 business days back to your original payment method.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Contact us immediately to support@naihome.net if you need to cancel